FAQ

Shipping:

 

• Do you ship outside the US?

Yes, we ship worldwide!!  Shipping is $14 for countries outside the US.  Some countries charge customs fees which you will have to pay to receive your package, we are not responsible for any customs fees which may be applied.  

 

• How long does it take to receive my order?

Shipping within the US takes 10-14 business days.  International shipping will take 13-19 business days due to the distance shipped, and custom processes.  We cannot guarantee shipping time once it has left the USA.

 

Ordering:

 

• Do you offer refunds?

All sales are final, we offer no returns, exchanges or refunds.  

 

• I placed multiple orders, can they be combined?

Absolutely!  When you open your order on Live, your Consultant will combine all your orders and open them at once. Your orders will only ship together when opened during the same show with the same consultant.

  

• I wanted the Special, but ordered the single item instead of the Special.

Unfortunately, in order to get the Special, the special that is posted HAS to be purchased.

 

• If I order during the Live show will it be opened live on that show?

All live openings go by order number, in chronological order.  We cannot guarantee that if you place an order that you will have your order opened the SAME day.